How Mexjet Made Luxury Aviation More Accessible Through a Mobile-First Engagement Strategy
Mexjet introduced an innovative Jetcard model, revolutionizing executive aviation in Mexico. Discover how their mobile engagement experience helped affluent customers explore, book, and manage private flights—without friction or formality.
Luxury, On Demand: How Mexjet Transformed Private Flight Booking Into a Personalized Mobile Experience
When Aerolíneas Ejecutivas set out to modernize Mexjet’s Jetcard program, their goal was simple: make premium flight services feel as intuitive and elegant as the flights themselves. Jetcard had already pioneered pre-paid flight hours in Mexico, but to meet the expectations of a new generation of travelers, they needed a frictionless digital experience.
The answer came in the form of a custom mobile app—purpose-built to engage customers at every touchpoint, from planning to booking to flying.
The Challenge
Mexjet’s clients are high-value individuals used to speed, simplicity, and control. Traditional booking channels—calls, emails, concierge systems—weren’t keeping pace with modern digital expectations.
What Mexjet needed was a direct, mobile-first engagement channel tailored to the fast-moving lifestyle of private aviation customers. This meant delivering not just functionality, but an experience that felt personal, premium, and instant.
The Experience We Built
The new Jetcard app became a pocket-sized aviation concierge.
- Empty Legs Explorer:
Users could browse discounted one-way flights based on real-time availability and aircraft types—turning fleet repositioning into a customer benefit.
- Seamless Bookings:
Clients could book flights by selecting departure, arrival, time, passengers, and aircraft—all from their phone. Special requests and aircraft image galleries added a luxury feel.
- Personalized Preferences:
Clients could set personal travel preferences, saved across their profile for faster future bookings.
- Favorite Cities:
Frequent destinations were one tap away, speeding up the booking process while keeping it personalized.
- Aircraft Gallery:
The full fleet was made available to browse, complete with specs and high-quality imagery.
All navigation was streamlined via a sleek lateral menu, optimized for mobile UX and multi-feature access without visual clutter.
The Outcome
Mexjet didn’t just launch an app—they created a premium digital experience that reflected their brand ethos. Their Jetcard members now had a powerful tool in their pocket, one that matched the flexibility and prestige of flying private.
With this customer engagement app, Mexjet elevated service without increasing staffing. The app allowed customers to self-serve at their own pace while still feeling completely taken care of. It enhanced customer satisfaction, boosted engagement with the Jetcard program, and set a new standard for executive aviation in Mexico.
It was about more than just building an app. It was about delivering convenience without losing the sense of exclusivity. We succeeded.
- Mexjet Marketing Team
Powered by CXF
Using CXF’s composable architecture, Mexjet delivered a tailored mobile experience that balances ease of use with luxurious precision. With every tap, swipe, and confirmation, the app reinforced what Jetcard stands for: freedom, flexibility, and high-end service—on your terms.
Get Started TodayStart your Customer Engagement App Journey
What Went Into It
This engagement experience was made possible through:
- Mobile App UX/UI Design focused on premium simplicity
- Real-time route and aircraft data integration
- Personalized profiles and saved preferences
- Booking logic and service request automation
- Aircraft catalog with photo galleries and technical data